What were the critical success factors allowing the corporate venture Essay

What were the critical success factors allowing the corporate venture between SAS and IranAir to succeed - Essay ExampleThe professional article Customer Focused Service schooling in Practice Scandinavian Airlines System (SAS) by Guustafsson, Ekdahl and Edvarsson shows that Scandinavian Airlines System is currently improving its face value by implementing umpteen dramatic changes. This changes were to postponement up with the competitions services. For, the current and prospective customers of Scandinavian Airline System had seriously impressed their demands and complaints that has forced the administration of SAS to dance to the music of the customers. Historically, many airline companies have closed their ears to the suggestions and recommendations of the flying public. Many airline companies feel that they are too engrossed in their stagnant selfcentered supposition that the Airline companies should build a fence to cut off the customers complaints and suggestions. Surprising ly, SAS had a questionnaire survey to ferret out the complaints and suggestions from current and prospective customers. establish on results of their survey questions, the new company policy is to prioritize implement programs that the current and prospective clients want in order to increase airline sales.